Return & Refund Policy
Return & Refund Policy
Your satisfaction is important to us.
Returns
We accept returns within 15 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
Certain products may not be eligible for returns due to hygiene, customization, or other reasons. These exceptions will be clearly stated on the product page.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We'll work to resolve the issue as quickly as possible.
For return or refund requests, contact:
soluxestores@gmail.com