Privacy Policy

Last Updated: August 12, 2026

At Soluxe Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit or make a purchase through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Full name

• Email address

• Phone number

• Billing and shipping address

• ZIP code

• Order and purchase information

• Payment-related information

• Device and browser information

• IP address

• Information you provide when contacting customer support

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Deliver your purchases

• Send order confirmations and shipping updates

• Respond to customer service requests

• Process payments

• Prevent fraud and unauthorized transactions

• Improve our website, products, and services

• Communicate with you about your orders

• Send promotional communications when permitted and where you have provided appropriate consent

• Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers.

Soluxe Store does not need to directly store your complete credit or debit card information when payment processing is handled by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better shopping experience.

Cookies may also be used by certain third-party services that operate on our website.

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website functionality.

5. Information Sharing

We do not sell or rent your personal information.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website and ecommerce service providers

• Customer support providers

• Fraud-prevention and security services

• Marketing or analytics providers, where applicable

• Government authorities or legal professionals when required by law

These parties may only receive information reasonably necessary to perform their services or fulfill legal obligations.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

Third-party websites and services have their own privacy policies and practices. Soluxe Store is not responsible for the privacy or security practices of websites that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is used or shared

• Opt out of certain marketing communications

To make a privacy-related request, please contact us through our Contact Us page.

We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of promotional communications, we may still send necessary transactional communications relating to your orders, purchases, or account.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, the updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us through the Contact Us page on our website.

Soluxe Store

Thank you for trusting Soluxe Store.