Shipping Policy

Last Updated: August 12, 2026

At Soluxe Store, we are committed to providing our customers with a simple, reliable, and convenient shopping experience. This Shipping Policy explains how we process and deliver orders within the United States.

1. Shipping Locations

Soluxe Store currently ships within the United States only.

We do not currently offer international shipping.

2. Shipping Cost

We offer FREE SHIPPING on eligible orders throughout the United States.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

3. Order Processing

Orders are generally processed within 1–3 business days after your payment has been successfully received.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

During holidays, sales, or periods of unusually high order volume, processing times may be slightly longer.

4. Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

5–12 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect address information, or other circumstances outside our control.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow approximately 48–72 hours for tracking information to update after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

Soluxe Store is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete addresses

• Incorrect ZIP codes

• Incorrect apartment or unit numbers

• Incorrect recipient information

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee changes once an order has entered processing or been shipped.

7. Delayed or Lost Packages

While we work with reliable shipping carriers, unexpected delays can occasionally occur.

If your package appears to be significantly delayed or is confirmed as lost, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and help determine the appropriate resolution.

8. Damaged Items

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number

• Photos of the shipping package

• Photos of the damaged product

Our support team will review the information and assist you with the next steps.

9. Split Shipments

If you purchase multiple products in one order, your items may occasionally arrive in separate packages.

This may happen when products are shipped from different fulfillment locations. You may therefore receive multiple tracking numbers and separate deliveries.

You will not be charged additional shipping fees when free shipping applies to your order.

10. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team through the Contact Us page on our website.

When contacting us about an order, please include your order number so we can assist you as quickly as possible.

Thank you for shopping with Soluxe Store!

We appreciate your business and are committed to providing you with a smooth shopping experience.