Return and Refund Policy

Last Updated: August 12, 2026

At Soluxe Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the terms below.

1. 7-Day Return Policy

We offer a 7-day return window.

You have 7 calendar days from the date your order is delivered to contact us and request a return.

After 7 days have passed, we may not be able to offer a return or refund.

2. Return Eligibility

To be eligible for a return, the item must generally:

• Be unused and in its original condition

• Be returned with its original packaging, where applicable

• Not be damaged due to customer misuse

• Include the order number or proof of purchase

Certain products may be subject to additional return restrictions where applicable.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and the problem

After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.

4. How to Request a Return

To request a return, please contact our customer support team through the Contact Us page.

Please include your:

• Full name

• Order number

• Reason for the return

• Photos or other supporting information, if applicable

Do not send an item back before receiving return instructions from our support team.

5. Return Shipping

For returns due to change of mind, incorrect selection, or personal preference, the customer may be responsible for the return shipping cost.

If the return is due to an item being damaged, defective, or incorrectly shipped, Soluxe Store may cover the applicable return shipping cost.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

7. Non-Refundable Situations

A return or refund may not be available when:

• The 7-day return period has expired

• The item has been used or damaged after delivery

• The product was damaged through misuse or improper handling

• The item is missing required parts or accessories due to customer handling

• The customer provided incorrect shipping information

• The item has been altered or modified by the customer

8. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.

Where appropriate, we may offer a replacement instead of a refund.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will attempt to cancel the order before it enters processing or shipping. Once an order has been processed or shipped, cancellation may no longer be possible and the return process may apply.

10. Contact Us

If you have questions about returns or refunds, please contact our customer support team through the Contact Us page on our website.

Please include your order number whenever contacting us about a return or refund.

Soluxe Store

We appreciate your business and are committed to providing you with a positive shopping experience.